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Terms & Conditions - Sana Sana

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Please review these terms before booking your stay.

We value your privacy

1. The Program

2. Cancellation & Refund PolicyInsurance recommended; deposits and tiered refund windows apply.

2b. Right of Withdrawal (EU Consumers)The 14-day withdrawal right does not apply to dated leisure services.

3. Changing DatesMoving your dates works differently depending on how close you are to arrival.

4. Payments at the RetreatPay for extras by card or cash (€).

5. Flights & TransfersFree transfers at set times; €150 each way outside those times.

6. Health & ParticipationNotify us if pregnant/under supervision; not suitable under 15.

7. Damages & LossesMissing/damaged items will be charged.

8. Comments & ComplaintsPlease report issues immediately during your stay.

9. Force MajeureNo liability for disruptions beyond our control.

10. Program ChangesActivities may change due to weather or staffing.

11. LiabilityWe are not liable for events beyond control or personal losses.

12. Seasonal MenusWinter months may feature soups instead of salads at lunch.

13. Personal Health & Well-beingSeek medical advice if needed; lifestyle advice is optional.

14. Behaviour & ConductBe respectful; disruptive behavior may lead to removal without refund.

15. Assumption of RiskParticipation is voluntary and involves inherent risks.

16. Privacy PolicyWe comply with GDPR; data used only for administration.

17. Governing LawGoverned by Spanish law.